Shipping policy
We Ship Worldwide
Shipping Policy
We ensure that your order is handled with the utmost care and efficiency. All orders are prepared and shipped from our logistics center in Portugal to destinations worldwide.
Processing and Dispatch
- Processing Time: Orders are typically prepared within 24 to 48 business hours after purchase confirmation.
- Origin: All shipments are dispatched from Portugal.
Estimated Delivery Time
Below are the estimated delivery times after the order leaves our warehouse:
|
Destination / Shipping Method |
Estimated Delivery Time |
|
Portugal (Mainland) |
1 to 2 business days |
|
Spain |
1 to 3 business days |
|
Azores & Madeira |
3 to 5 business days |
|
Europa Standard |
3 to 7 business days |
|
Europa Express |
1 to 4 business days |
|
Rest of the World |
2 to 7 business days |
Important Note: The delivery times mentioned above are estimates based on carriers’ historical performance. During holiday seasons or sales periods, these timeframes may be subject to slight delays.
Shipping Costs
Below are the estimated shipping costs:
|
Destination |
Standard |
Express |
Reduced Shipping Cost |
Free Shipping |
|
Portugal (mainland) |
€4,50 |
- |
- |
From 39€ |
|
Spain (mainland) |
€4,50 |
- |
- |
From 39€ |
|
Azores, Madeira & Balearic Islands |
€9 |
- |
- |
From 59€ |
|
Canary Islands |
€14,90 |
€28 |
- |
From 199€ |
|
Ceuta, Andorra |
- |
€28 |
- |
From 199€ |
|
European Union |
€11 |
€16 |
- |
From 99€ |
|
United Kingdom |
€17,90 |
€19,90 |
7,50€ (orders over 65€) |
From 129€ |
|
Switzerland |
€17,90 |
- |
7,50€ (orders over 65€) |
From 129€ |
|
Brazil |
- |
R$149 |
R$89 (orders over R$500) |
From R$1200 |
|
Rest of the World |
- |
€29,00 |
14,50€ (orders over 99€) |
From 199€ |
Note: For shipments outside the EU (including the United Kingdom, Switzerland, and the rest of the world), any import duties or customs fees are the responsibility of the recipient.
Customs and International Fees
For shipments to countries outside the European Union, please consider the following:
Customs Duties: Your order may be subject to customs fees and import duties in accordance with the legislation of the destination country. As these charges are determined exclusively by the customs authorities of each country, we are unable to predict or provide the exact amount of these fees.
The payment of any customs duties or taxes is the sole responsibility of the customer/buyer. Failure to pay these charges may result in the parcel being returned or abandoned, with all associated costs charged to the customer.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking code, allowing you to monitor the status of your delivery in real time.